Frequently Asked Questions (FAQ)

1. How long does shipping take?

Shipping typically takes 8-23 business days depending on your location and product availability. Orders placed on weekends or public holidays may experience slight delays.

2. Can I return a product?

Yes, you can return eligible products within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. For full details, please see our Returns & Refunds Policy.

3. How can I contact support?

You can reach our support team by email at lawalhalima367@gmail.com. We strive to respond within 24–48 hours on business days.

4. Do you ship internationally?

At this time, we ship only within the country. We are exploring international shipping options and will update our website when available.

5. How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the courier’s website.

6. Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact our support team immediately to request changes. After this period, we cannot guarantee changes as the order may already be processed or shipped.

7. Are products covered by warranty?

Yes, certain products may come with a manufacturer warranty. Please check the product description for warranty details. Contact support for warranty claims.

8. What payment methods do you accept?

We accept payments via credit/debit cards, bank transfer, and supported online payment methods through Flutterwave. All payments are securely processed.

9. Is my personal information safe?

Yes, we are committed to protecting your privacy. All sensitive data, including payment information, is securely handled according to our Privacy Policy.